At Stellar Adorn, we strive to ensure that every piece of jewelry and watch you purchase meets your expectations. However, if you are not completely satisfied with your purchase, we offer a straightforward returns and exchanges process. Please review our policy below to understand how to proceed with a return or exchange.
Eligibility for Returns & Exchanges
To be eligible for a return or exchange, your item must be unused, in the same condition that you received it, and in its original packaging. You must also provide the receipt or proof of purchase. Returns and exchanges are accepted within 15 days of receiving your order.
Non-Returnable Items
Certain items are non-returnable due to their nature. These include:
- Engagement rings (due to their personalized nature)
- Items marked as final sale
Return & Exchange Process
Follow these steps to return or exchange an item:
- Contact Us: Email us at [email protected] with your order number and details about the product you would like to return or exchange.
- Receive Instructions: We will provide you with the return address and any additional instructions.
- Ship the Item: Pack the item securely in its original packaging and include all accessories and documentation. Ship the item to the provided address using a trackable shipping service.
- Wait for Confirmation: Once we receive your return, we will inspect it and notify you of the approval or rejection of your refund or exchange.
Refund Process
If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days. Please note that shipping costs are non-refundable.
Exchange Process
If you are exchanging an item, we will ship the new item to you once we receive and inspect the returned item. Shipping costs for exchanges will be covered by Stellar Adorn.
Return & Exchange Request Template
Subject: Return/Exchange Request – Order #12345
Body:
Dear Stellar Adorn Team,
I would like to request a return/exchange for my recent purchase. Below are the details:
- Order Number: #12345
- Product Name: [Product Name]
- Reason for Return/Exchange: [Reason]
Please provide me with the return address and any additional instructions.
Thank you,
[Your Name]Contact Us
If you have any questions about our returns and exchanges policy, please contact us at:
Email: [email protected]
Address: 17109 Guava Avenue, Panama City Beach, US 32413